FAQ'S
MOST ASKED QUESTIONS
Can I return my item if I order the wrong size?
Yes! As long as you send the item back within 14 days of receiving your item, we will happily swap it for the correct size. We do recommend ordering a ring sizer first to get an accurate size.
Please note: Items that have been reduced to clear are final sale. These cannot be exchanged. Please find out your ring size before ordering.
Will Dreamy London jewellery turn my skin green?
No, our jewellery does not contain copper metals that turn the skin green. Our jewellery is made with solid sterling silver or stainless steel*
*Excludes our Baby Girl watches which are made with a mix of alloy/brass and stainless steel.
RETURNS / REFUNDS / CANCELLATIONS
Can I cancel my order?
No, due to our processing time we cannot cancel orders after they've been placed
Can I return my item?
Yes! We are happy to accept returns within 14 days of receiving your order. (excluding earrings) For more information please read our returns policy
(excludes sale items)
My item doesn't fit can I exchange it for a different size?
Yes! As long as you send the item back within 14 days of receiving your item, we will happily swap it for the correct size. We do recommend ordering a ring sizer first to get an accurate size.
(Excludes clearance sale items)
Do I have to pay shipping to return my order?
Yes. The customer is responsible for return postage
My item arrived damaged, can I get a replacement?
Yes of course. Please get in touch if this is the case: dreamyhelp@outlook.com
We may ask for photo evidence or for you to return the damaged item
My item has become damaged after 14 days of arriving, is there a warranty?
We have a warranty in place for most items. For more information please contact us: dreamyhelp@outlook.com
MATERIALS
What is Dreamy London jewellery made from?
925 Sterling Silver or Stainless steel*. The stones are made from cubic zirconia, the world's most popular diamond stimulant.
*Excludes our Baby Girl watches which are made with a mix of alloy/brass and stainless steel.
Does Dreamy London jewellery turn the skin green?
No*. Our jewellery will not turn your skin green. We pride ourselves on only using materials that simply do not cause this
*Excludes our Baby Girl watches which are made with a mix of alloy/brass and stainless steel.
Will Dreamy London jewellery rust?
No*
*Excludes our Baby Girl watches which are made with a mix of alloy/brass and stainless steel.
I'm allergic to nickel and lead, does Dreamy London jewellery contain those metals?
No, our jewellery is nickel and lead free
What are the Dreamy London stones made from?
Cubic Zirconia. Our stones are all cubic zirconia, some are higher grade than others and some cut to create a crushed ice effect.
Who designs Dreamy London jewellery?
Our designs are a mixture of in-house designs and ones suggested by our manufacturers. There are some designs that are already popular in the jewellery industry so our manufacturer recommends these.
On the other hand some of our designs have been hand drawn, with test moulds made by our founder, and finally created by our brilliant manufacturer.
JEWELLERY CARE
Where should I store my Dreamy London jewellery?
Always store your jewellery somewhere clean and dry, away from condensation and damp (eg. bathrooms) We provide a Dreamy London box or pouch with every order, we recommend storing your jewellery inside this.
Can I wear Dreamy London jewellery in water?
The simple answer is yes. However we do not recommend wearing any jewellery in water for extended periods of time so that the jewels maintain their shine and lustre. You do not need to worry about your Dreamy London jewellery turning green after time in water
How do I clean my Dreamy London jewellery?
Leave your jewellery in warm soapy water for approx 15 minutes. Gently scrub with a toothbrush to remove dirt from between stones. Rinse and pat completely dry. Buff with cloth and store in your Dreamy London box/pouch.