FAQ'S

MOST ASKED QUESTIONS

Can I return my item if I order the wrong size?

Yes! As long as you send the item back within 14 days of receiving your item, we will happily swap it for the correct size. We do recommend ordering a ring sizer first to get an accurate size.

Will Dreamy London jewellery turn my skin green?

No, our jewellery does not contain copper metals that turn the skin green. Our jewellery is made with solid sterling silver or stainless steel.

How much is shipping?

UK shipping is currently FREE

International Shipping varies but is approx £13.50 this will be confirmed at checkout

RETURNS / REFUNDS / CANCELLATIONS

Can I cancel my order?

No, due to our processing time we cannot cancel orders after they've been placed

Can I return my item?

Yes! We are happy to accept returns within 14 days of receiving your order. (excluding earrings) For more information please read our returns policy

My item doesn't fit can I exchange it for a different size?

Yes! As long as you send the item back within 14 days of receiving your item, we will happily swap it for the correct size. We do recommend ordering a ring sizer first to get an accurate size.

Do I have to pay shipping to return my order?

Yes. The customer is responsible for return postage

My item arrived damaged, can I get a replacement?

Yes of course. Please get in touch if this is the case: info@dreamylondonjewellery.com

We may ask for photo evidence or for you to return the damaged item

My item has become damaged after 14 days of arriving, is there a warranty?

We have a warranty in place for most items. For more information please contact us: info@dreamylondonjewellery.com

MATERIALS

What is Dreamy London jewellery made from?

925 Sterling Silver or Stainless steel. The stones are made from cubic zirconia, the world's most popular diamond stimulant.

Does Dreamy London jewellery turn the skin green?

No. Our jewellery will not turn your skin green. We pride ourselves on only using materials that simply do not cause this

Will Dreamy London jewellery rust?

No

I'm allergic to nickel and lead, does Dreamy London jewellery contain those metals?

No, our jewellery is nickel and lead free

What are the Dreamy London stones made from?

Cubic Zirconia. Our stones are all cubic zirconia, some are higher grade than others and some cut to create a crushed ice effect.

Who designs Dreamy London jewellery?

Our designs are a mixture of in-house designs and ones suggested by our manufacturers. There are some designs that are already popular in the jewellery industry so our manufacturer recommends these.

On the other hand some of our designs have been hand drawn, with test moulds made by our founder, and finally created by our brilliant manufacturer.

JEWELLERY CARE

Where should I store my Dreamy London jewellery?

Always store your jewellery somewhere clean and dry, away from condensation and damp (eg. bathrooms) We provide a Dreamy London box or pouch with every order, we recommend storing your jewellery inside this.

Can I wear Dreamy London jewellery in water?

The simple answer is yes. However we do not recommend wearing any jewellery in water for extended periods of time so that the jewels maintain their shine and lustre. You do not need to worry about your Dreamy London jewellery turning green after time in water

How do I clean my Dreamy London jewellery?

Leave your jewellery in warm soapy water for approx 15 minutes. Gently scrub with a toothbrush to remove dirt from between stones. Rinse and pat completely dry. Buff with cloth and store in your Dreamy London pouch.

×