FAQ'S
MOST ASKED QUESTIONS
Can I return my item if I order the wrong size?
Yes! As long as you send the item back within 14 days of receiving your item, we will happily swap it for the correct size. We do recommend ordering a ring sizer first to get an accurate size.
Please note: Items that have been reduced to clear are final sale. These cannot be exchanged. Please find out your ring size before ordering.
Will Dreamy London jewellery turn my skin green?
Sterling Silver: No, our Sterling Silver jewellery does not contain metals that can turn the skin green.
Stainless Steel: No, our Stainless Steel jewellery does not contain metals that can turn the skin green.
Costume Jewellery: Yes, our costume jewellery could leave a green mark on the skin. This would occur if the item is worn daily and comes into contact with sweat, water, perfumes or cleaning products.
To find out which category each item falls under, please read the description under each item.
RETURNS / REFUNDS / CANCELLATIONS
Can I cancel my order?
No, due to our processing time we cannot cancel orders after they've been placed
Can I return my item?
Yes! We are happy to accept returns within 14 days of receiving your order. (excluding earrings) For more information please read our returns policy
(excludes sale items)
My item doesn't fit can I exchange it for a different size?
Yes! As long as you send the item back within 14 days of receiving your item, we will happily swap it for the correct size. We do recommend ordering a ring sizer first to get an accurate size.
(Excludes clearance sale items)
Do I have to pay shipping to return my order?
Yes. The customer is responsible for return postage
My item arrived damaged, can I get a replacement?
Yes of course. Please get in touch if this is the case: dreamycustomerservice@outlook.com
We may ask for photo evidence or for you to return the damaged item
My item has become damaged after 14 days of arriving, is there a warranty?
We have a warranty in place for most items. For more information please contact us: dreamycustomerservice@outlook.com
MATERIALS
I'm allergic to nickel and lead, does Dreamy London jewellery contain those metals?
No, our jewellery is nickel and lead free
What are the Dreamy London stones made from?
Cubic Zirconia. Our stones are all cubic zirconia, some are higher grade than others and some cut to create a crushed ice effect.
Who designs Dreamy London jewellery?
Our designs are a mixture of in-house designs and ones suggested by our manufacturers. There are some designs that are already popular in the jewellery industry so our manufacturer recommends these.
On the other hand some of our designs have been hand drawn, with test moulds made by our founder, and finally created by our brilliant manufacturer.
JEWELLERY CARE
Where should I store my Dreamy London jewellery?
Always store your jewellery somewhere clean and dry, away from condensation and damp (eg. bathrooms) We provide a Dreamy London box or pouch with every order, we recommend storing your jewellery inside this.
Can I wear Dreamy London jewellery in water?
We do not recommend wearing any jewellery in water for extended periods of time so that the jewels maintain their shine and lustre.
How do I clean my Dreamy London jewellery?
Leave your jewellery in warm soapy water for approx 15 minutes. Gently scrub with a toothbrush to remove dirt from between stones. Rinse and pat completely dry. Buff with cloth and store in your Dreamy London box/pouch.